Our Reviews

Matthew and Steven did a great job!

Was told the vehicle was completely checked over and ready to go but shortly after it started to make an engine tick and the AC condenser was broken but they then fixed the AC but stated the tick was normal I still believe the wheel bearings are worn and hard shifting is occurring.

Easy - good work.

Excellent Sales Manager & Colby Plowman my salesman did a fantastic job!

Great customer service. Very thorough

It was great.

All went smooth, not a long wait.

Very accommodating, exact part needed was ordered and delivered to dealer in 1 day. Very satisfied.

They got my problem corrected as planned with little inconvenience to me. Service stall were professional and good natured.

It was great and the work was done quickly

It didn’t take long. Service guy went the extra mile and showed me how to get the radio to play. It had been stuck on a podcast. A quick and pleasant experience!

Prompt service

Friendly and respectful.

Service was good and very timely.

Great service!

Excellent quick customer service

Always ready for appt time; polite, efficient- in & out in timely manner. Good experience!

I had a very nice helpful salesman named James Skiba who was so thorough on showing me everything I needed to know.

Prompt and completed the service in a timely fashion! Welcoming and friendly staff!

As always the service department was very responsive, friendly, and fast in getting me in and out in a timely manner.

Needed a quick oil change and they got me right in and got in done in no time.

Fastest oil change and tire rotation I’ve EVER experienced!!!

Fast, friendly, priced right service.

Matt in serve was amazing and helpful

Fast and a pleasant experience

Always amazing services and the employees are outstanding

Reprogrammed forward collision sensor after a windshield change . All is good .

Fast service, internet was down for billing, but they handled it professionally.

Service Department is so thorough with my concerns. They answer my questions and are very courteous.

Jimmy Skiba did a very good job from when I first sat down to look for a vehicle to when I left with my new truck. He was thorough, asked what I was looking for, listened to me and eventually ordered what I asked for. Overall I was very happy with my experience in working with Jimmy on this and would recommend him to anyone.

Honest, quick and did not do any work that was not needed.

We had amazing customer service!

Clean, friendly, smiling, prompt service, vechiel was ready when promised

Quick service and friendly staff. Steve Bruski is the best!!!!

Easy

Oil change Quick!!

I always have great experiences.

THE SERVICE AND PEOPLE ARE TOP NOTCH. THANK YOU.

Everyone was pleasant, professional, and very helpful.

They took their time and explained everything in detail and answered all our questions.

Always friendly and able to answer my questions

Very friendly staff. Not at all pushy. Nice experience

As is the norm service was easily scheduled and completed quickly and as expected. Great job as always!

good

Nice people quick service

Good friendly service, feels like visiting family

Service was great

Satisfied with experience buying but have definitely had better service from past purchases at other dealers.

Great purchase experience, Megan and Colby were top notch and professional.

Purchase and installation of new tires was quick and easy. Everyone was easy to work with and responsive to my questions.

Very good. Had problems with shift starting car - got it going to get to doctor's appointment. Engine light on. Brought to garage. They checked it out and apparently took care of problem. Been working fine. Best thing - no charge. About a week earlier, had problems with key. Batteries were replaced. with no charge.

The guys/gals are always quick to be helpful.

They explained everything they did, and were even able to take care of an additional issue that I thought I would have to come back to fix!

My service was done in a timely manner, everything from scheduling to the actual service.

The dealership offered professional and friendly service. I am a returning customer and am always pleased when purchasing a new vehicle here.

The employee's are professional and friendly!

My customer service was top notch!

Awesome service! Was done quickly and no problems.

Bob was great friendly and informative!!

Was in shop for routine oil change. Staff very friendly and oil change was quick

Cody Plowmans did an exceptional job at putting this deal together. He went above & beyond & I do appreciate the effort & look forward to doing business there in the future. Thanks Anthony Zwolinski AZ Builders

Service was excellent, and check out was excellent!

Friendly service

Great service, friendly professional staff.

Quick and courteous service.

Quick entry and servicing. In and out in less than half an hour. Treated with respect.

Went in for oil change, it was timely, they even put air into the tires without asking. Changed the air conditioner filter as well, as requested. Would recommend them for service.

Everyone was very friendly, answered all my questions and concerns.

Bob did an excellent job selling me the vehicle. He had all the answers to my questions and knew his products very well. He was friendly and professional. I will have no problem referring others to Bob for their next vehicle.

Was awesome as it always is.

I was knowingly lied to about the condition of my vehicle. My vehicles has been seen by 5 separate mechanics. 4 of 5 said that my transmission was bad and that I should not drive the vehicle as it may be catastrophic. Your mechanic is the only one that said my vehicle was fine. Stating that the severe shudder in my transmission is "normal characteristics" and laughed at me for disagreeing. Then the service representative tried to deny me a copy of the diagnostic paperwork that stated this. I have documentation from the other mechanics stating the actual problem with the vehicle which I knew prior to bringing it to your mechanics for service. I bought my vehicle and the warranty from your dealership when we found out about my cancer and wanted to make sure that my wife would be covered under any circumstances if I passed away. We were lied to and treated like we were stupid and belittled for daring to think we knew what was happening with our vehicle. It feels as though we were intentionally disrespected for daring to question their diagnosis even though we already knew the truth about what was wrong. Now we have lost all faith in any proper service from your dealership. We 100% know that we are being lied to in what seems to be an attempt to not repair our vehicle. It is highly disheartening to believe that this is a normal standard of operation at your dealership.

Treated very well by salesman and all staff. One of the reasons I buy from Alpena GMC is the way they treat us

Easy to make an appointment, service was great

It was a long wait to get just what we wanted but very worth it. Everyone was very kind and helpful.

Stopped in due to low tire pressure. I was in and out within 15 minutes. Friendly staff who make your day.

Good service, reminder about future things, very accommodating. Friendly service.

Friendly and very knowledgeable

Friendly people, clean environment

Sales staff were friendly and knowledgeable about the vehicle I was interested in. They made the purchasing process easy and prompt.

They took care of the issues in a timely manner, good communication. A +++

People were polite and timely, I was very satisfied with the service

Service guys are very nice and make you feel comfortable.

Service dept is friendly and professional.

The dealership was ready for me at the time of my appointment. service was quick and I was in and out. Great Job.

Everything went quickly and smoothly

Everything I asked from Colony he addressed. Only I would have liked the payment lower Good man!!

Such a great Dealership , my salesman Bob Centala was Awesome , The whole dealership treats you like Family. I will do ALL my car shopping at Alpena GMC from now on.

This is the 4th or 5th vehicle we have purchased and/or leased from your dealership, specifically, from Jim Skiba. His expertise, guidance and patience is greatly appreciated. The service department is efficient and accommodating.

No problems whatsoever. Had a nice conversation and got some work done while I waited. Maybe offer / ask for people to use GM Rewards dollars at checkout? I did but had to ask.

I dropped my truck off the day before; all work was completed and a friendly call, your truck is ready.

Took care of all things that I asked them to check out and/or do…in a timely manner..!! Also, great employees who are helpful and kind..!!

I purchased tires. Price was comparable to anywhere else.

service was great and staff was excellant

Quick in quick out. Service completed as needed

Easy, quick, friendly

Unbelievably fast oil change. I got there at 2:00pm and was walking out the door by 2:20 pm.

I had a great experience. Great teaching for use of car. Everyone very friendly.

Colby was very helpful along with Megan

Had an oil change service was fast and efficient.

Was oerfect

Colby was great

Always friendly staff

Great communication with the staff and always there if I need help.

Easy to schedule. Good people in the service department

Excellent sales experience, easy and fast.

Everyone was awesome. I just stopped in to see about getting a tonneau cover and the parts guy immediately set me up, the installation was scheduled a few hours later, the cashier help me use my GM points. Awesome

It was great

Good work

Got me in early super friendly fast service

Friendly and provided everything I asked for.

We have not driven the SUV anywhere so I cannot give opinion on it. The Terrain is back home safe in the garage out of the cold.

Great service.

When I show up I’m always greeted with hugs and smiles and I know I’ll get the best care. Once again I was able to get the vehicle to best fit my needs and “ vibe”.

Excellent service

Everything was fine. Friendly and efficient:

service went well

Super Job , Love this dealership !!!

Drove 2 hours one way for a 1:00 appointment my car never was taken in the service department. The guy who wrote me up checked it out and 10 minutes later said all was good. Was not!!! Ambience lite passenger side below vent out. Arrow for radio out and back ground behind speed number darker then before. I have been to two dealerships and discusted. I only have 15700 miles on my 2023 buick invision. I am planning on going to get rid of this car and get a different kind. Going to look at an Equinox. Sally Dandona

Very pleasant experience.

Bob was so great. I purchased a 2026 GMC terrain and the buying process was so easy and smooth. Highly recommend Alpena Buick and GMC .

Great customer service!

Went in for first oil change and emblem replacement. Service was done quickly, they had a comfortable customer waiting area, and I was asked several times if I needed anything at all. Very courteous service, nice folks working there.

FRIENDLY AND EFFICIENT!!!!

Colby was very pleasant. Megan was amazing

Very helpful

Bob was super helpful getting us into our new vehicle! The dealership was clean and inviting. Other staff members were welcoming and helpful too!

Very good service.

Very professional .

Friendly citrus staff

I love my GMC dealership in Alpena

Got me right into change my oil. Was so happy with them

Part time parts department guy definitely needs a raise

Excellent work. Super fast. And the team is super friendly. Highly recommended

On time friendly professional service

The people of this dealership are so helpful. If you are looking for a new or used vehicle just go in and see one of them. Great to work with.

Fast, pleasant and thorough!.

Courteous and friendly. I was early for my appointment and they took my vehicle right in and started working on it.

Great staff in service!

They were quick and helpfil

Always greeted my name with a friendly smile and hello. Can talk to anyone in the dealership and get a positive and honest answer. Enjoy coming in for service visits.

On 3/23 I checked with Matt (Service Dept) about getting Oil change & check engine air filter. He set up my appointment for 3/26 @ 2 pm. My truck was serviced promptly. Excellent Service

I thought there was a serious problem with my car, had it towed there, come to find out it was a rock stuck and thankfully it did no damage. I was so thankful

Very satisfied. Service team professional and thorough with explanation of services and cost. Excellent service always!

Easy in and out

They have always been professional and very helpful, always treating me like family. I was so grateful to be able to make this purchase through them.